Alert Notification Service

Overview

The SAP Alert Notification service for SAP BTP provides a central service for receiving, filtering, and delivering alerts and notifications from SAP BTP services, applications, and custom event providers. It can be used to monitor availability, performance, errors, and operational events across SAP BTP environments and route those notifications to external systems.  

The PowerConnect Cloud agent collects alert notification events from the SAP Alert Notification service and sends them to the target platform for monitoring, reporting, and alerting.

Data Collected

Alert severity

Alert category

Alert subject and body

Alert source

Resource and service information

Event timestamps

Event tags and properties

Alert status and metadata

APIs Used

SAP Alert Notification service REST APIs

Credential management / OAuth client credentials for API access  

Status

Generally Available

Configuration

Get API User Details

PowerConnect Cloud requires access to the SAP Alert Notification service API to extract alert notification data. The most secure way to do this is to create or use a service binding / service key for the SAP Alert Notification service instance in your SAP BTP tenancy. This provides OAuth client credentials that PowerConnect Cloud can use to authenticate against the service API.

To do this, follow the steps below for your environment:

1. Login to the SAP BTP Cockpit.

2. Navigate to your subaccount.

3. Under Services → Instances and Subscriptions, find your Alert Notification service instance.

4. Open the service instance and create or view the service binding / service key credentials.

5. Note down the following values:

   • url

   • clientid

   • clientsecret

   • identityzone

   • uaadomain

Depending on the SAP BTP cockpit version and service plan, these values may be shown under the service key, service binding, or credentials section.

Adding the Alert Notification Input to PowerConnect Cloud

1. Login to the PowerConnect Cloud web UI.

2. Click on the Inputs link in the menu bar.

3. Click the + button to add a new Input.

4. Choose alerts-cf under BTP Platform.

5. Fill in the details on the form using the API authentication values from the step above.

6. Fill in the System ID.

   The System ID maps to the source field in Splunk/Dynatrace and is used by dashboards to group related events.

7. Choose the Splunk output you wish to send the Alert Notification data to.

8. Click Save.

The Input is now created.

Configuration Options